Frequently asked questions
1. How Do I place a new order?
The process of placing an order is very simple. To place an order, follow these steps:-
1. On top level menu click on New Order,
2. Fill the order form with the order details,
3. Fill out your details if requested and click submit,
4. Check your mail for an E-mail sent confirming you have placed an order and login details for following up your order.
2. How do I follow my Order?
To follow your order, use the following steps;
1. After placing a new order, an e-mail will be sent to you having the order details and login details,
2. Use the login details provided to log in to our website,
3. After logging in, the system will redirect you to your orders page where you can manage your orders,
4. You can directly chat with the administrator about the order, pay for the order, add new files, add more instructions, etc.
5. After your writer completes your order, you will be sent the competed order. Please note, you can request for a draft from the writer before completion of the order.
6. We offer outstanding services to our clients. Please feel free to contact us in case of any problem.
3. Which kind of papers do you specialize in?
Our company does not have a particular type of task we accept. We have writers from a diverse field of study and requisite resources to work on almost all writing assignments. We have writers who have degrees, masters, and a doctorate in different academic areas. Whether you are an undergraduate or a doctorate student you can still place your order. The full list of the services we offer is available on our services page.
4. How can I be sure that my paper will be delivered on time?
Before working on the order, we always consider the deadline. We will be honest enough to let you know in the unlikely event that we cannot be able to deliver your paper within the stipulated time frame. This information will be sent to you before we start writing the paper; otherwise, we always request our writers to keep us posted on the order progress to be sure that it can be delivered before the deadline.
5. Can I be able to communicate with my writer?
Yes. Once you log into our system after placing an order, you will have the privilege to communicate with your writer through messages throughout the time he/she will be working on your order. You are also advised to keep checking your account from time to time so that you can answer any queries that the writer might have on time to avoid unnecessary delays.
6. How qualified are your writers?
Our writers have qualifications ranging from Bachelors degree to Doctorate. They are carefully selected from the many applicants that request for these positions after passing a series of grammar and essay writing tests. Our writers are drawn from various fields of study to be of service to as many customers as possible. You can be assured that your paper will only be assigned to a writer who has the right qualifications in that particular field.
We also have certified editors and quality control staff in our company. They are charged with the mandate of checking your paper for plagiarism and quality compliance to ensure that the document sent to you is of high quality.
7. Can I request for a specific writer to work on my order?
Yes. For our returning clients, it is possible to ask for a specific writer to work on your paper. All you need to do is to communicate with the admin to assign the order to the specific writer.
8. Can I be able to ask you to work on certain specific assignments?
Yes. We have many writers with experience in writing papers in diverse fields of study. However, we cannot guarantee to work on any order unless we have reviewed it and established that we have the capacity to do so. In case it is not possible for us to write your specialized paper due to a limitation in one area or the other, we will let you know well in advance so that you can find an alternative way of getting the paper done before it is too late.
9. Do you guarantee company-customer confidentiality?
10. What are the ways that the finished paper will be delivered to me?
Once your paper is done, it will be proofread and made available for you to download from your personal account. Alternatively, you can have it sent to your email address.
11. Can I be able to claim a refund?
If it happens that the paper you received from us did not entirely meet your requirements such as timely delivery, proper formatting and answering the question in the right way, then you can ask for a refund 3-4 days after the paper has been completed.
12. How does your writing process work?
The process begins with you visiting our site and placing your order. Once your order is received, you will be notified, and the order is assigned to the available professional writer who will then start working on it right away. The paper will be done following all your instructions and keeping the deadline in mind, and once the writer is through, a proofreader will take over and check it for grammatical errors, plagiarism, and quality compliance. After careful proofreading, the document will be made available for you to download in your account within the stipulated deadline.
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